Out-of-State Online Students
Student Complaint Information & Procedures for Online Education
For Students Residing Outside New York State and Taking Distance Education Courses
17吃瓜 is a member of the National Council for State Authorization Reciprocity Agreements (), a private nonprofit organization [501(c)(3)] that helps expand students鈥� access to educational opportunities and ensure more efficient, consistent, and effective regulation of distance education programs. 17吃瓜 follows the complaint resolution policies and procedures outlined within the and the on the website.
Every student deserves a positive educational experience. Sometimes a student鈥檚 experience may not be what was anticipated, and the student may have a concern or a complaint. Student complaints relating to consumer protection laws offered under the terms and conditions of NC-SARA, must first be filed with the institution to seek resolution.
Students taking online classes offered by 17吃瓜 while residing in states other than New York should attempt to resolve any issues or complaints through the for investigation and resolution.
If a student is dissatisfied with the campus-based resolution, a concern may be submitted with the SUNY Administration through the web page. And, if still not satisfied, a complaint may be submitted within two years of the incident about which the complaint is made, to the .
Effective July 1, 2026, a student may submit a complaint to the of the state in which the student is located and this entity will provide to the student the contact information of the SARA office at the New York State Education Department.
Please note, this process is only for consumer protection issues (for examples, see section 4 of the . This process does not include complaints related to grades or student conduct violations, both of which are to be fully addressed via non-SARA campus processes and procedures, not through the NC-SARA complaint resolution procedures.
Additionally, this process is only for distance education students located in another SARA-participating state (as of January 1, 2026, this includes all states except California). Distance education students located in a non-participating SARA state, or those located in New York State, should follow non-SARA processes.
Helpful Resources
Programs Leading to Professional Licensure
Any student planning to take an online course as part of a degree program that leads to professional licensure should read the detailed information on our Professional Licensure Disclosures webpage.
In-Person Program Complaints
Students, or prospective students, in New York who are enrolled in an in-person program may still use this website:
